Roche Global Medical Information Services

Do you have a question concerning a Roche pharmaceutical product? Get in contact with Roche Medical Information experts who will provide tailored, evidence-based, balanced, and up-to-date medical information. You can also use this webpage to report an adverse event or product complaint.

Alternatively, if you would like to speak to one of our Medical Information Associates, you can call us at 1-888-762-4388 during our business hours, Monday to Friday 8:30am - 4:30pm (EST).

NOTE: This form is intended for Canadian residents only. If you reside outside of Canada, please use this website instead.

Global hotline for healthcare providers and patients in Ukraine

Roche has established a multi-lingual global hotline (Phone: +36 146 182 58 | WhatsApp/SMS: + 36 707 177 394) and email (patientcare@roche.com) for patients and healthcare providers in or from Ukraine. We will do our best to provide everyone who is in need with the appropriate information and support.

Contact us

Request product information

Ask us a question and request information about Roche pharmaceutical products.

Report a potential side effect

If you have experienced potential side effects with a Roche product, report them here.

Report a potential product quality defect

If you suspect a potential quality defect, report it here.

Request temperature stability assessment

Request an assessment if your product was stored outside the recommended temperature range.

Explore useful resources

Technical information such as pH, density, gluten and lactose

Characteristics related to the formulation of Roche medicines.

Reagents and pure substances

For academic and research institutions.

Material safety data sheets

Safety data sheets describe in detail the hazards a chemical presents and provide information on handling, storage and emergency meaures.

Patient support programs

Patient support programs for Canadians.

Roche Diagnostics

For information on Roche Diagnostics (including Rapid Antigen Self Tests) or Diabetes Care products.

Frequently requested information

Find clinical information and study outcomes other customers often ask us about.

Roche clinical trials

Find information about medical conditions and clinical trials for patients and caregivers. You can also search for Roche clinical trials around the world.

RocheProPlus

Online resource that is designed to provide healthcare professionals with information and support to help them and their patients.

Product monographs and consumer information

List of the medicines that Roche currently markets in Canada.

This website is intended to provide medical information relating to questions asked about Roche medicines. This website is not country specific and therefore may contain medical information on Roche medicines that is not applicable to your country. Please refer to your country prescribing information and local package insert. Some medical information contained on this site may not be consistent with the locally approved indications for the specific Roche medicine.

If you are a patient on a Roche medicine, please contact your treating doctor for medical support and before making any changes to your treatment.