Please provide as many details about your product as possible. Refer to the diagram on the right side to find where the requested information is typically found.
Please describe the defect in as much detail as you can. If possible, please also upload a photo of the product and defect.
Examples of potential product deficiencies may include (but are not limited to):
Please support the investigation process by attaching multiple photos of the defect(s) and its packaging from all sides.
Please support the investigation process by attaching multiple photos of the defect(s) and its packaging from all sides.
Max files: 15
Max overall size 20 MB
Permissible file types: .png, .gif, .jpg, .bmp, .pdf
Max files: 15
Max overall size 20 MB
Permissible file types: .png, .gif, .jpg, .bmp, .pdf
What to photograph
Take photos of: 1. Defect(s) with all relevant angles, 2. product with all sides, 3. packaging with all sides. Ensure product details like product strength, expiry date and batch / lot number are clearly visible.
How to take the photographs
Ensure the photos are well-lit and sharp.
What to photograph
Take photos from: The product displaying the defect - from all relevant angles, containing all relevant details.
How to take the photographs
Ensure the photos are well-lit and sharp.
Please answer the following questions to the best of your knowledge.
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