Please provide as many details about your product as possible. Refer to the diagram on the right side to find where the requested information is typically found.
Please describe the defect in as much detail as you can.
Examples of potential product deficiencies may include (but are not limited to):
Please support the investigation process by attaching multiple photos of the defect(s) and its packaging from all sides.
Please support the investigation process by attaching multiple photos of the defect(s) and its packaging from all sides.
Max files: 15
Max overall size 20 MB
Permissible file types: .png, .gif, .jpg, .bmp, .pdf
Max files: 15
Max overall size 20 MB
Permissible file types: .png, .gif, .jpg, .bmp, .pdf
What to photograph
Take photos of: 1. Defect(s) with all relevant angles, 2. product with all sides, 3. packaging with all sides. Ensure product details like product strength, expiry date and batch / lot number are clearly visible.
How to take the photographs
Ensure the photos are well-lit and sharp.
What to photograph
Take photos from: The product displaying the defect - from all relevant angles, containing all relevant details.
How to take the photographs
Ensure the photos are well-lit and sharp.
Please answer the following questions to the best of your knowledge.
Genentech has legal obligations to record and/or report product complaints. As part of this process, we will collect personal information about you, and/or another patient's personal information (if you are reporting on behalf of the patient), information about our products that you or your patient used, and any other information pertaining to the product complaint you or your patient experienced for regulatory purposes, and our internal business and legal purposes. We will not sell this information nor will we share it for purposes of targeted advertising.
If you are a resident of a US state that provides certain rights with respect to your personal information, a complete description of the personal information we may collect and process and your rights under your state's privacy laws concerning your personal information can be found in our privacy notice at https://www.gene.com/privacy-policy
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