Country of residence / practice
Please confirm your Country of residence / practice in order to route your request to the responsible local team.
In order to keep patients safe, it is vital that the highest possible quality is maintained with our products. If you suspect a potential defect or a Roche product has not met your expectations, please report this to us and provide as much information as possible.
For which Roche product do you have a complaint?
Please submit as many product details as possible.
Please provide additional product information e.g. Product Name, Configuration, Dosage Form, and Strength.
Is your product available for return?
Please describe the defect in as much detail as you can. If possible, please also upload a photo of the product and defect.
What exactly is wrong with your Roche product? Upload photos of the defect.
Examples of potential product deficiencies may include (but are not limited to):
- Empty blister cavity
- Size/shape variation
- Unusual appearance
- Foreign matter
- Cracked cap
- Counterfeit product
- Reconstitution issues
- Missing label
- Component not working
- Missing component
- Missing lot number or expiration date
How is it different from "normal"? Please add a detailed description of the defect (e.g. appearance, damage, leakage).
Describe at what point was the defect or issue discovered (e.g. when opening the box, before the administration, after the administration, at which handling step according to instructions of use or patient information leaflet)
Are you a…
F. Hoffmann-La Roche Ltd ("Roche") has legal obligations to record and/or report product complaints. Therefore, for such purposes your data will be processed in accordance with specific drug safety legislation, as further described in the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints.
Roche will keep a record of the personal data that you provide for the purpose of responding to your inquiry, to follow up on such requests, to maintain the information in the Roche product complaint database for reference and to comply with our legal and regulatory recording and reporting obligations. The retention time of data is in accordance with respective laws and regulations.
By including personal data of another data subject in the form, you represent the lawfulness of processing of such personal data.