MEDICALInformation
Please select your country from the list below to visit your local Roche Medical Information site. If your country is not available, please exit to return to the Global experience.
Please confirm your Country of residence / practice on order to route your request to the responsible locale team.
当您报告潜在产品缺陷和个人信息时，请注意以下要求：
姓名请提供姓名首字母缩写
工作单位请勿提供军警院校、党政军或涉密单位的信息
请勿提供具体的地址信息
此外，请勿提供任何与生日，民族相关的个人信息
Please note the following requirements when reporting potential product defects and personal information:
For the name, please provide initials only.
Do not provide information from military, police institutions, party or government offices, or confidential units as your workplace.
Do not provide specific address information.
Additionally, do not provide any personal information related to birthdays or ethnicity.
In order to keep patients safe, it is vital that the highest possible quality is maintained with our products. If you suspect a potential defect or a Roche product has not met your expectations, please report this to us and provide as much information as possible.
Please provide as many details about your product as possible. Refer to the diagram on the right side to find where the requested information is typically found.
Please describe the defect in as much detail as you can. If possible, please also upload a photo of the product and defect.
Examples of potential product deficiencies may include (but are not limited to):
Please support the investigation process by attaching multiple photos of the defect(s) and its packaging from all sides.
Please support the investigation process by attaching multiple photos of the defect(s) and its packaging from all sides.
Max files: 15
Max overall size 20 MB
Permissible file types: .png, .gif, .jpg, .bmp, .pdf
Max files: 15
Max overall size 20 MB
Permissible file types: .png, .gif, .jpg, .bmp, .pdf
What to photograph
Take photos of: 1. Defect(s) with all relevant angles, 2. product with all sides, 3. packaging with all sides. Ensure product details like product strength, expiry date and batch / lot number are clearly visible.
How to take the photographs
Ensure the photos are well-lit and sharp.
What to photograph
Take photos from: The product displaying the defect - from all relevant angles, containing all relevant details.
How to take the photographs
Ensure the photos are well-lit and sharp.
Please answer the following questions to the best of your knowledge.
F. Hoffmann-La Roche Ltd ("Roche") has legal obligations to record and/or report product complaints. Therefore, for such purposes your data will be processed in accordance with specific drug safety legislation, as further described in the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints.
Roche will keep a record of the personal data that you provide for the purpose of responding to your inquiry, to follow up on such requests, to maintain the information in the Roche product complaint database for reference and to comply with our legal and regulatory recording and reporting obligations. The retention time of data is in accordance with respective laws and regulations.
By including personal data of another data subject in the form, you represent the lawfulness of processing of such personal data.
The Privacy Policy provides further detailed information about your rights and how Roche processes personal data.
当您报告潜在产品缺陷和个人信息时，请注意以下要求：
姓名请提供姓名首字母缩写
工作单位请勿提供军警院校、党政军或涉密单位的信息
请勿提供具体的地址信息
此外，请勿提供任何与生日，民族相关的个人信息
Please note the following requirements when reporting potential product defects and personal information:
For the name, please provide initials only.
Do not provide information from military, police institutions, party or government offices, or confidential units as your workplace.
Do not provide specific address information.
Additionally, do not provide any personal information related to birthdays or ethnicity.
By following this link, you are leaving Medical Information and entering a website that is not owned or controlled by Roche. Roche does not take any responsibility for access to or use of this website, nor for any content therein.