Report a potential product defect

Product Information

In order to keep patients safe, it is vital that the highest possible quality is maintained with our products. If you suspect a potential defect or a Roche product has not met your expectations, please report this to us and provide as much information as possible.

Product selected

Please submit as many product details as possible.

Is your product available for return?

Please keep the product until further instruction is provided.

Personal Details

Are you a…

By clicking on the 'Submit' button below. you consent to the processing of your data for the purposes of responding to your inquiry and in accordance with the Roche Privacy Policy. If you do not consent to the data processing, we will be unable to reply to your message and kindly ask that you use other channels to contact us.

Roche Australia has legal obligations to record and/or report product complaints. Therefore, for such purposes your data will be processed in accordance with specific drug safety legislation, as further described in the Roche Privacy Policy

Roche will keep a record of the personal data that you provide for the purpose of responding to your inquiry, to follow up on such requests, to maintain the information in the Roche product complaint database for reference and to comply with our legal and regulatory recording and reporting obligations. The retention time of data is in accordance with respective laws and regulations.

By including personal data of another data subject in the form, you represent the lawfulness of processing of such personal data.

The Privacy Policy provides further detailed information about your rights and how Roche processes personal data.

Product Selection

Product Information

Product selected

Please submit as many product details as possible.

Is your product available for return?

Complaint Details

What exactly is wrong with your Roche product? Upload photos of the defect.*

How is it different from "normal"? Please add a detailed description of the defect (e.g. appearance, damage, leakage).

Describe at what point was the defect or issue discovered (e.g. when opening the box, before the administration, after the administration, at which handling step according to instructions of use or patient information leaflet)

Complaint Details Continued

How was the product stored?*

How long have you/patient/caregiver been using the product?*

Was the product administered at home or in a medical environment (e.g. doctors office)?*

By whom?

Did the administrator of the product receive any handling training?*

Has this complaint also been reported via an additional channel (e.g. Health Authority / Call center/ Pharmacy)? *

Have there been any side effects involved?*

Personal Details

Are you a…

Product Selection

Product Information

Product selected

Please submit as many product details as possible.

Is your product available for return?

Complaint Details

What exactly is wrong with your Roche product? Upload photos of the defect.*

How is it different from "normal"? Please add a detailed description of the defect (e.g. appearance, damage, leakage).

Describe at what point was the defect or issue discovered (e.g. when opening the box, before the administration, after the administration, at which handling step according to instructions of use or patient information leaflet)

Complaint Details Continued

How was the product stored?*

How long have you/patient/caregiver been using the product?*

Was the product administered at home or in a medical environment (e.g. doctors office)?*

By whom?

Did the administrator of the product receive any handling training?*

Has this complaint also been reported via an additional channel (e.g. Health Authority / Call center/ Pharmacy)? *

Have there been any side effects involved?*

Personal Details

Are you a…

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