Roche Medical Information Services

You have a question concerning a Roche product or service?

Get in contact with Roche Medical Information experts who will provide tailored, evidence-based, balanced, and up-to-date medical information.

You can also use this webpage to report an adverse event or product complaint.

How can we help you?

There was an error processing your request, please review and correct the form.

I want to request a medical information

F. Hoffmann-La Roche Ltd ("Roche") has legal obligations to record and/or report adverse events or product complaints. Therefore, for such purposes your data will be processed in accordance with specific GVP (pharmacovigilance) or drug safety legislation, as further described in the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints.

Roche will keep a record of the personal data that you provide for the purpose of responding to your inquiry, to follow up on such requests, to maintain the information in the Roche global pharmacovigilance database, the Roche product complaint database and the medical information database for reference, whichever is applicable, and to comply with our legal and regulatory recording and reporting obligations. The retention time of data is in accordance with respective laws and regulations. 

By including personal data of another data subject in the form, you represent the lawfulness of processing of such personal data.

If you are a patient and have a medical information inquiry, you consent, by ticking the box below, to the processing of your data for the purposes mentioned above and in accordance with the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints. If you do not consent to the data processing, we will not be able to reply to your message and kindly ask you to use other channels to contact us.  If you are not a patient and have a medical information inquiry, ticking the box shall have no legal effect and processing of personal data will be based on Roche's legitimate interest to provide high-quality products and services and their constant improvement.

The Roche Privacy Policy provides further detailed information about your rights and how Roche processes personal data.

Thank you for your interest - please use our local website to get in contact with us

Please do contact your local authorities and / or your doctor for medical advise.

I want to report an adverse event

An Adverse Event (AE) also known as a side effect is an unwanted and unintended response in a patient after receiving a medicinal product that may or may not have been caused by treatment with this product.

The information you provide helps to ensure the safety of our products and our patients.

Your Contact details

 Healthcare contact details (if you are a patient)

 If you consent in contacting your healthcare professional, please provide details below 

Patient Information

*to improve the safety of our medication, any information (at least 1 identifying detail) you can provide is very helpful

 Drug and reaction Information

Describe here your experience and indicate how serious the event was , the outcome and any further information during and after its occurrence.

F. Hoffmann-La Roche Ltd ("Roche") has legal obligations to record and/or report adverse events or product complaints. Therefore, for such purposes your data will be processed in accordance with specific GVP (pharmacovigilance) or drug safety legislation, as further described in the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints.

Roche will keep a record of the personal data that you provide for the purpose of responding to your inquiry, to follow up on such requests, to maintain the information in the Roche global pharmacovigilance database, the Roche product complaint database and the medical information database for reference, whichever is applicable, and to comply with our legal and regulatory recording and reporting obligations. The retention time of data is in accordance with respective laws and regulations. 

By including personal data of another data subject in the form, you represent the lawfulness of processing of such personal data.

If you are a patient and have a medical information inquiry, you consent, by ticking the box below, to the processing of your data for the purposes mentioned above and in accordance with the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints. If you do not consent to the data processing, we will not be able to reply to your message and kindly ask you to use other channels to contact us.  If you are not a patient and have a medical information inquiry, ticking the box shall have no legal effect and processing of personal data will be based on Roche's legitimate interest to provide high-quality products and services and their constant improvement.

The Roche Privacy Policy provides further detailed information about your rights and how Roche processes personal data.

Please do contact your local authorities and / or your doctor for medical advise.

I want to report a product complaint

It is of crucial importance to patients that our products are manufactured to the highest possible standard. If you notice or suspect a potential product deficiency with a Roche product, please report this to us as soon as possible.
Examples of potential product deficiencies may include (but not limited to):

  • Empty blister cavity 
  • Size/shape variation 
  • Unusual appearance 
  • Foreign matter 
  • Cracked cap 
  • Counterfeit product 
  • Reconstitution issues
  • Discoloration
  • Missing label
  • Component not working
  • Missing component
  • Missing lot number or expiration date

If the product is available for return,  please keep it until further instruction is being provided

Please do contact your local authorities and / or your doctor for medical advise.

F. Hoffmann-La Roche Ltd ("Roche") has legal obligations to record and/or report adverse events or product complaints. Therefore, for such purposes your data will be processed in accordance with specific GVP (pharmacovigilance) or drug safety legislation, as further described in the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints.

Roche will keep a record of the personal data that you provide for the purpose of responding to your inquiry, to follow up on such requests, to maintain the information in the Roche global pharmacovigilance database, the Roche product complaint database and the medical information database for reference, whichever is applicable, and to comply with our legal and regulatory recording and reporting obligations. The retention time of data is in accordance with respective laws and regulations. 

By including personal data of another data subject in the form, you represent the lawfulness of processing of such personal data.

If you are a patient and have a medical information inquiry, you consent, by ticking the box below, to the processing of your data for the purposes mentioned above and in accordance with the Roche Privacy Notice for Pharmacovigilance, medical information and product complaints. If you do not consent to the data processing, we will not be able to reply to your message and kindly ask you to use other channels to contact us.  If you are not a patient and have a medical information inquiry, ticking the box shall have no legal effect and processing of personal data will be based on Roche's legitimate interest to provide high-quality products and services and their constant improvement.

The Roche Privacy Policy provides further detailed information about your rights and how Roche processes personal data.

Please do contact your local authorities and / or your doctor for medical advise.

Useful links for patients

Where can I find additional information from Roche for Patients on clinical trials and medical conditions?
Designed with and for patients, our website ForPatients provides information about medical conditions and Roche clinical trials -  including how they work, where they take place, and what the results are.

Useful links for healthcare professionals

Where can I find latest scientific information involving Roche products?

Roche is publishing its latest scientific information from international medical congresses on Medically.

Where can I find information on the current research focus on Roche and the Roche product pipeline?

You can find information about what we are working on Roche global website.

Where can I access the Material Data Safety Sheet for Roche products?
Material Safety Data Sheets can be accessed on the Roche global website.

Where can I request clinical study documents from Roche?
Roche is committed to data sharing, as we know the value that clinical data can have in making informed decisions. We are also aware of the impact that data sharing can have within the scientific community and the broader public.
If you are a qualified healthcare professional or researcher, and would like to request access to clinical study documents, please see the Roche global website for further information.

Where can I find information about clinical trials involving Roche products?
For information regarding clinical trials, please see clinicaltrials.gov